Offline Alerting

Introduction  

Insights has introduced a unique feature called Offline Alerting which allows you to monitor the metrics and data available inside Insights System. It helps you to monitor the incoming metrics data and set up your alerting system to watch for specific events and accordingly send notifications.

Offline Alerting helps you to create an alert on Insights dashboard panels and trigger an email whenever the requested metric crosses threshold value at a defined frequency. It allows you to schedule an alert at a specified date & time. In this way, you could eliminate the need for manual monitoring and provide a first line of defense against system outage or changes that could turn into major incidents.

Pre-Requisite 

• Insights >= v10.3 

• Insights supports Neo4j database for this functionality.

• Required SMTP configuration details in server-config for emailing.

• Only Admin can access this functionality.

• Currently it supports only stat panels.

Steps to configure an offline alert:

• Navigate to Offline Alerting screen, existing offline alerts will be displayed as shown below. To create a new offline alert, click on the Add (+) icon. 

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• Fill all mandatory details to configure an offline alerting.

  • Alert: Provide an alert name.

  • Organization: Select an organization from organization dropdown.

    • Once you choose an organization, all dashboards associated with that will be shown inside that dropdown.

  • Dashboard: Select a dashboard from dashboard dropdown.

    • Once you choose a dashboard, all stat panels within that dashboard will be shown inside panel dropdown.

  • Panel: Select a panel from panel dropdown which you want to monitor & add an alert.

    • Once you choose a panel, a query text would get displayed which contains the panel query.

    • If panel query contains any filter value, then appropriate Filters options will be displayed. Once you select all the filter values, a modified query will be displayed inside the query text box.

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    • If panel query contains time range, then a Relative Time Range dropdown will be displayed, you can choose an appropriate time range value.

  • Trend: Select trend from trend dropdown. It helps to perform an appropriate operation while comparing the threshold value w.r.t panel query result.

  • Threshold: Provide a threshold value. This value will be compared with panel query result based on trend & once breached further necessary action will be triggered.

  • Schedule: Choose appropriate schedule from schedule dropdown. As per the schedule you will get the alert mails.

  • Creation Time: Provide creation datetime to schedule an alert.

  • Frequency: Provide a breached frequency. This frequency indicates after how many successful breaches you want an alert to get triggered.

• After filling all the required fields, click on the Plus (+) icon to fill the mailing details.

• Click on the Add button to save mailing details.

• After filling all the details, click on the Save icon at top of Add Alert Details screen to save offline alert details in database. 

• Except Alert name, Organization, Dashboard, Panel, Creation Time and Panel Query, you can edit remaining fields as shown below and update it.

• To activate or deactivate a particular alert, select that alert and click on the Toggle button to change its status.

• To check the alert execution details, click on the Details icon. It will show the alert execution history.

• To delete an offline alert, select that offline alert and then click on the Delete icon. 

• To refresh the alert table, click on the Refresh icon.